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Privacy Policy

Introduction

Welcome to Kanagency. We provide short-term rental services to help travelers find beautiful spaces for their stays. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website, services, and rental properties.

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​By accessing or using our services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect information to provide you with a seamless booking and stay experience.

Information you provide to us directly:

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  • Contact Information: Name, email address, phone number, and mailing address.

  • Booking Details: Dates of stay, number of guests, and any special requests.

  • Payment Information: Payment card details, billing address, and other payment information. This information is processed by our third-party payment processors, and we do not store your full payment card details.

  • Communication Data: Information you provide when you communicate with us via email, phone, or online chat.

  • Account Information: If you create an account, we collect your username and password.

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Information we collect automatically:

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  • Usage Data: We may collect information about how you interact with our website, such as your IP address, browser type, operating system, pages visited, and the dates and times of your visits.

  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your user experience, analyze website traffic, and remember your preferences.

How We Use Your Information

We use your information for the following purposes:

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  • To Provide Our Services: To process your bookings, confirm your reservations, and manage your stay at our properties.

  • Communication: To communicate with you about your booking, provide check-in instructions, respond to your inquiries, and send important updates.

  • Payment Processing: To process payments for your bookings and handle refunds.

  • Customer Support: To provide assistance and resolve any issues you may have.

  • Improve Our Services: To analyze how our website and services are used to improve functionality, user experience, and property listings.

  • Marketing and Promotions: To send you promotional emails or information about new properties and special offers, if you have opted in to receive such communications.

  • Security and Legal Compliance: To protect against fraud, enforce our terms of service, and comply with applicable laws and regulations.

How We Share Your Information

We may share your information with the following third parties:

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  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processors, cleaning services, maintenance staff, and property management software.

  • Legal Obligations: We may disclose your information if required by law, court order, or government authority.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

  • With Your Consent: We may share your information with your explicit consent.

Cookies and Tracking Technologies

Cookies are small text files stored on your device. We use cookies to:

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  • Remember your preferences and settings.

  • Analyze website traffic and usage patterns.

  • Provide a personalized experience.

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You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

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  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request that we correct any inaccurate information.

  • Deletion: Request that we delete your personal information.

  • Objection: Object to the processing of your information.

  • Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format.

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To exercise these rights, please contact us at the email address provided below.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" at the top.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

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Kanagency Email: kanagency25@gmail.com

Phone: [Your Contact Phone Number]

Address: [Your Business Address, if applicable]

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